Events Photography FAQs


Questions for Parents & Students involved with Formals, Debs, Graduations

[+] How do I view the images taken on the night?

All images from the event will be uploaded on our password protected website for your viewing and ordering. A card with your password will be available from the photographers on the night.

[+] I’ve lost my web password, what should I do?

Call our customer service department on 1300 677 000 or email us at and we will assist you upon your request to access your images online.

[+] I can’t seem to find some of the images I remember being taken of me on the night?

If there is an excessive range of photographs missing from our online website, please contact our customer service department and we will assist in retracing these images for you.

[+] I can’t pay on photo day. What should I do?

Post the envelope with payment enclosed to PO Box 3001, North Burnley VIC 3121. Note that delayed payments may result in your child receiving their photographs on a later date than other students.

[+] What methods of payments do you accept?

We accept: Cash, Money Orders, Cheque, VISA and MASTERCARD. *Please note that we do not accept AMEX or BPAY.

[+] How long will my images be available online for?

It’s important to note that images are only available online for a limited period of time. If you miss this deadline and still want to order, contact our office.

[+] Do you offer refunds?

National Photography has a 100% satisfaction guarantee. We can provide you with a full refund for all returned photographs.



Questions for The School, Club, Organisation or Client


[+] Do you charge an attendance fee?

No, we do not charge an attendance fee.

[+] What time will the photographers arrive at the event?

If you have arranged for National Photography to photograph the arrival of guests, our photographers will need access to the venue 90 minutes prior. However, in all other circumstances, one hour will be required for set up.

[+] How much space will the photographers need?

We have a number of studio solutions that allow us to cater for most space requirements, but the minimum requirement is 5 x 7 meters for each set up.

[+] When will the photos taken at the event be available for viewing?

The images will be available for viewing within 2-3 business days of your event, on our password-protected website. Password and website details will be available on the night from the photographers.

[+] Can you photograph large groups?

Yes we can. Our studio backdrops accommodate for groups of up to 15 students. For groups exceeding this, we can simply find an alternative location within the venue to photograph them. Please call our photography department on 1300 677 000 to discuss your requirements.

[+] Can I use an image for a website, publication or any other commercial use?

National Event Photography can offer very reasonable prices for commercial use or publication of our images. Please contact the office for further details. *CONDITIONS APPLY

[+] Is National Photography insured?

Public liability covers $10 million. AS3760:2003 compliant

[+] Have your photographers had a police check?

Yes, it is a requirement that all our staff have current ‘Working with Children’ accreditation.

[+] How do we make a booking?

Contact National Photography Event Images here or phone our office on 1300 677 000.


The caring team at National Photography has helped us replace the school photos for a number of families who lost everything in the Black Saturday Bushfires. Their professionalism in promptly searching, locating and forwarding the pictures, at no cost, was inspirational. I thank you on behalf of the many families you helped.

Angela and Jenny,
Bushfire Lost Photo Appeal
Great School Portraits National Photography 1300 677 000
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