Pre-School/EYC/ELC FAQs

 

Questions for Parents & Students

[+] How do I purchase the activity images?

A set of activity proofs from the day are provided to parents with an accompanying order form, enabling you to order at your own leisure. After making your selection and choosing your favorite images to purchase, simply post your order directly to our office with payment enclosed.

[+] I lost/did not receive my child’s activity proofs; can you send them out to me?

Yes, we most certainly can, please contact our office on 1300 677 000 or email us at info@nationalphotography.com.au and our staff will organise for proofs to be sent to your home address.

[+] How do I fill out my order form?

Please follow the link below for directions on how to fill out an activity order form.

[+] What is the standard size for prints?

A “5x7” inch image is a standard frame size. Plus many other sizes and Products

[+] What methods of payments do you accept?

We accept: Cash, Money Orders, Cheque, VISA and MASTERCARD *Note that we do not accept AMEX or BPAY

[+] Do you offer refunds?

National Photography has a 100% satisfaction guarantee. We can provide you with a full refund for all returned photographs.

 

 

Questions for The Pre-School or Early Learning Centre

 

[+] Do you charge an attendance fee?

No, we do not charge an attendance fee.

[+] What types of activity photographs do you take?

We pride ourselves on capturing all the adventures and joys of being in Pre-School and Kindergarten. A wide range of recreational photographs are taken, which include images of children engaging in both indoor and outdoor activities. We endeavour to ensure ‘parental satisfaction’ by providing them with an extensive selection of proofs to purchase from.

[+] What time do the Photographers arrive on activity photo day?

Approximately 45 minutes before the commencement of photography - we fit in with your program.

[+] Can I use the images you photograph for my own website?

Yes, we are more than happy to provide a selection of images for your centres’ use in advertising. * CONDITIONS APPLY

[+] Is National Photography insured?

Public liability covers $10 million. AS3760:2003 compliant

[+] Have your photographers had a "Working With Children" check?

Yes, it is a requirement that all our staff have current ‘Working with Children’ accreditation.

[+] How do we make a booking?

Contact National Photography Event Images here or phone our office on 1300 677 000.

[+] Do I have to handle photo orders and payments?

No, National Photography will post all orders to the parents and deal with them directly.

[+] How do Parents place their orders?

A set of activity proofs from the day are provided to parents with an accompanied order form, enabling them to order at their own leisure. Group/class photos are available also online through a password-protected website for viewing purposes. Parents post their orders to National Photography and finished prints are posted directly to parents.

[+] When will proofs (of the photos taken) be available for the parents/students?

Please allow five business days to process proofs and deliver them to the Pre-School to be handed out to parents.

 

Strathcona Baptist Girls Grammar School has had excellent service and wonderful school photos by National Photography for several decades. It is a pleasure to deal with National.

Diana Little,
Programs Coordinator. Community Relations Officer,
Strathcona Baptist Girls Grammar School VIC
Great School Portraits National Photography 1300 677 000
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